EU Zone Event API down since EU migration

[forbiddenlake]

What is broken?

https://rift.events/eu/en_US.html is blank, due to the data source from RIFT showing an error

Why is this important?
Players use this site to find zone events in RIFT that they want to participate in, for various rewards and/or fun. I get 300-500 unique visitors per day and 90-120k hits (the site does refresh once a minute though). I have been running this for years and many, many players have found it useful.

Technical details

The zone event API that I use, for EU is returning: Error 543, The origin web server is not available.

Example low-level test case:

Code: Select all

$ curl -k -i -s  https://web-api-eu.riftgame.com/chatservice/zoneevent/list?shardId=2711
HTTP/2 543
date: Mon, 10 Oct 2022 19:06:40 GMT

...

  <title>Website is currently unavailable</title>

Expected output: HTTP 200 and output in JSON like:

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{"status":"success","data":[{"zone":"Shimmersand","zoneId":6}etcetc

I don't know the network layout there, but if I had to guess, either a reverse proxy needs updating or the ultimate source of the zone event information needs to be fixed.

[clowd]

This has been reported to the current CM. Hopefully some action will be taken.

[PlukkiePandaNL]

My experience is, all is down most of this day. EU that is, NA is up and running.

As I understand from the screen, 'connecting to character selection server' goes wrong, even on an 'alternate address'.
It stops at 66% and then I get a 'Failed to connect to the server.'

Did I overload the three Manugo stations this morning?

Theo

[forbiddenlake]

My experience is, all is down most of this day. EU that is, NA is up and running.

As I understand from the screen, 'connecting to character selection server' goes wrong, even on an 'alternate address'.
It stops at 66% and then I get a 'Failed to connect to the server.'

Did I overload the three Manugo stations this morning?

Theo

This isn't related to the zone event API, but you should make sure to COMPLETELY close Glyph (reboot if needed) so it updates itself when you start it.

[PlukkiePandaNL]

I know there isn't a direct relation.
But when one thing isn't working and I experience something is wrong approaching the same program RIFT, then I'm happy to tell about it because maybe it will help solving the problems on RIFT's end.

But after de- and re-installing Glyph it's up and running again! (Which is on auto-update and always closed when not in use.)

Theo

[forbiddenlake]

Update: The API/URL is working, yes, but it is not reporting any zone events

Technical details: All the zones are listed, but there's no event data. At the time of doing this, an Unstable event was running in Freemarch on Typhiria (id 2741 is Typhiria)

Code: Select all

 $ curl -k -s  https://web-api-eu.riftgame.com/chatservice/zoneevent/list?shardId=2741; echo
{"status":"success","data":[{"zone":"Cape Jule","zoneId":1770829751},{"zone":"Kingdom of Pelladane","zoneId":479431687},{"zone":"Ashora","zoneId":790513416},{"zone":"Iron Pine Peak","zoneId":22},{"zone":"Freemarch","zoneId":19},{"zone":"Silverwood","zoneId":12},{"zone":"Stillmoor","zoneId":26},{"zone":"Stonefield","zoneId":1481781477},{"zone":"Shimmersand","zoneId":6},{"zone":"Gloamwood","zoneId":27},{"zone":"Ember Isle","zoneId":1992854106},{"zone":"Scarlet Gorge","zoneId":26580443},{"zone":"The Dendrome","zoneId":282584906},{"zone":"Droughtlands","zoneId":336995470},{"zone":"Scarwood Reach","zoneId":20},{"zone":"Moonshade Highlands","zoneId":24},{"zone":"Steppes of Infinity","zoneId":798793247},{"zone":"Seratos","zoneId":1494372221},{"zone":"City Core","zoneId":1967477725},{"zone":"Ardent Domain","zoneId":1446819710},{"zone":"Morban","zoneId":956914599},{"zone":"Eastern Holdings","zoneId":1213399942},{"zone":"Kingsward","zoneId":1300766935},{"zone":"Goboro Reef","zoneId":301},{"zone":"Tarken Glacier","zoneId":303},{"zone":"Draumheim","zoneId":302},{"zone":"Tyrant\u0027s Throne","zoneId":426135797},{"zone":"Planetouched Wilds","zoneId":28},{"zone":"Scatherran Forest","zoneId":2066418614},{"zone":"Xarth Mire","zoneId":1208799201},{"zone":"Gedlo Badlands","zoneId":788055204},{"zone":"Ashenfell","zoneId":2007770238},{"zone":"Vostigar Peaks","zoneId":511816852}]} 

Expected output has zone event info like this from the US version:

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$ curl -k -s  https://web-api-us.riftgame.com/chatservice/zoneevent/list?shardId=1704
{"status":"success","data":[{"zone":"Shimmersand","zoneId":6}, ... {"zone":"Moonshade Highlands","zoneId":24,"name":"Golden Embers","started":1666014090} ... 

[forbiddenlake]

Seems to be fixed as of December 15